Return and Refund Policy

Thank you for shopping at Ilovemyhoneypot! We’re here to assist you if you encounter any issues with your order. If there's been a mix-up, feel free to reach out to us via email at info@ilovemyhoneypot.com or ilovemyhoneypot@gmail.com, and we’ll work quickly to resolve it.

Order Cancellations
You may cancel your order within the first 24 hours after purchase. However, if your order has already been shipped, cancellations are no longer possible. To cancel, contact us via our contact page on our website, Instagram, Facebook or email us at info@ilovemyhoneypot.com.

Returns
If you receive a damaged or faulty item, you have 7 calendar days from the day you received it to return the item. Please contact us first with a detailed explanation of the issue, along with any necessary proof. Once we review the case, we’ll guide you through the return process.

Important: We do not accept returns or issue refunds if the product simply doesn’t suit you or if you didn’t like it. Each individual is unique, and it may take some time to get accustomed to using our menstrual cups. We recommend following our instructions and usage tips. Refunds are only issued for damaged or defective items.

Please note that any menstrual cups, pads, or underwear that have been used or have had their packaging seal broken are not eligible for return or refund.
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, a refund will be processed to your original method of payment. Refund processing times may vary depending on your card issuer’s policies. If the returned item is not in its original condition, a refund may not be issued.

Refunds- Cancellation of a transaction in accordance with the Consumer Protection (Cancellation), Htsa"a -2010 and Consumer Protection Act, 1981:

To cancel a transaction in accordance with the law for transaction cancellation, the consumer must meet all of the following conditions:

• The transaction was conducted remotely or at the business premises.
• The transaction was made within 14 days of its execution.
• The product or service was not damaged.
• The product or service remains in its original packaging.

What Can Be Canceled The law allows consumers to cancel transactions for a variety of products and services, such as:

• Products with a fixed price.
• Services that can be canceled.
• Services that may be canceled subject to a cancellation fee.

How to Cancel a Transaction To cancel a transaction, the consumer must notify the business of the cancellation in writing, by registered mail, fax, or electronic message. The notice should include the transaction details, the consumer's name, and their ID number.

Discounts
Discount codes must be entered at checkout and can be used only once per customer. Terms and conditions for each coupon vary depending on the specific product or promotion. Discount codes cannot be combined with other forms of discounts, as a portion of our profits goes towards supporting cervical cancer charities in developing countries.