Shipping 

When you purchase under 400 shekel of goods, unfortunately we will not be able to offer free shipping due to the fact that it would not support fair-trade (which is our goal) and not cover expenses. We do no offer at the moment worldwide shipping.

Contact Us

If you have any questions on how to return your item to us, contact us at info@Ilovemyhoneypot.com

Shipping Policy

At Ilovemyhoneypot our goal is to offer you the best shipping options, no matter where you live. Every day, we dispatch up to hundreds of orders to customers across the globe, ensuring that we provide the very highest levels of responsiveness at all times. We would like to add the Ilovemyhoneypot is not responsible for any additional charges incurred. If orders are subject to customs clearance procedures, this will cause delays beyond original delivery estimates.

Processing time

 We will process your order as soon as possible within standard business hours. Please take into consideration that the stated delivery times are estimated for within business hours, this does not include any time for processing your order. We will be sure to email your confirmation once the order has been verified and gone through to the next step.

We take tailoring, quality check, and packaging very seriously to ensure the best for you. In the case that we have sold out of a certain product, we'll be sure to contact you and update you regarding the matter so we can contact the manufacturer to supply us and you with your desired period product. We will be sure to order dispatch within 24 hours after the order was placed and approved. The manufacturer and worlds post will then process  the orders, which can takeup to 14 business days.

Shipping time

 This refers to the time it takes for items to be shipped from our warehouse/manufacturers to its final destination. After receiving your order confirmation email, processing and leaving the warehouse, items usually take between 2 - 14 business days (excluding weekends and holidays) to arrive at their final destination. Delivery delays may occur due to your location, shipping postal service problems, Covid-19  safety restrictions, governmental inquiries, force majeure and more.

If we are experiencing a large magnitude of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

We are working with manufacturers from all around the globe in order to support small businesses and fair-trade, this is why every item may arrive on its own in different cases.

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to force majeure or any other inconvenience.

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@ilovemyhoneypot.com with your name and order number, then we will gladly look into it for you.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ilovemyhoneypot.com with your order number, a photo of the item’s condition and a explanatory note. We address these on a case-by-case basis but will try to do our best to work towards a satisfactory solution. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are unfortunately non-refundable.

If you have any further questions, please don't hesitate to contact us

 Customs, Duties and Taxes

Ilovemyhoneypot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

 Damages

If you encounter from us manufacture problems or defected products we will try to fix the kerfuffle, please contact us to file a claim and we'll do our best to assist you and you can go to a policy page for info regarding the matter. Ilovemyhoneypot is not liable for any damaged or lost products during shipping, but we will help you sort out the kerfuffle and work towards a satisfactory solution. If you received your package damaged or something is missing (after you receive all of the order), please contact us to file a statement and we will try to do our best to help.

 

Please save all packaging materials and damaged goods before filing a claim.