Shipping Terms & Policy

Shipping Options:
For orders under 500 shekels, we regret to inform you that free shipping cannot be provided. This decision aligns with our commitment to fair-trade practices and covers essential expenses. Currently, we do not offer worldwide shipping.

Shipping Policy:
At Ilovemyhoneypot, we prioritize offering optimal shipping solutions regardless of your location. Each day, we dispatch numerous orders globally, ensuring prompt and efficient service. Please note that Ilovemyhoneypot is not accountable for any extra charges incurred. Delays beyond initial delivery estimates may arise due to customs clearance procedures.

Shipment Returns and Accountability:
a. If a delivery bag arrives damaged, customers are required to reject the delivery to qualify for a refund.
b. Failure to respond to shipping company communications leading to package returns absolves Ilovemyhoneypot of responsibility. In such instances, if return shipping charges apply, we reserve the right to recharge the customer.

Third-Party Shipping Companies:
a. Our shipping services are facilitated by third-party entities over which we lack direct control or legal liability.
b. Ilovemyhoneypot is not liable for the actions, conduct, or communications of third-party shipping companies toward clients or non-clients.
c. Any issues or disputes with third-party shipping companies should be directly addressed with them. However, we will assist clients in resolving such issues within our capabilities.

General Provisions:

Limitation of Liability:
a. While we aim for accurate and dependable shipping services, we do not guarantee absolute accuracy, reliability, completeness, or timeliness.
b. Ilovemyhoneypot shall not be liable for direct, indirect, incidental, special, or consequential damages related to shipping services.
c. Our total liability, whether contractual or otherwise, concerning these terms and shipping services, shall not exceed the specific shipment's amount paid by the customer.

Governing Law and Jurisdiction:
a. These terms and shipping services are governed by Israeli laws.
b. Disputes related to these terms or shipping services fall under the exclusive jurisdiction of Israeli courts.

Processing Time:
Orders are processed promptly during standard business hours. Please note that delivery times are estimated within business hours and exclude order processing time. Upon verification and processing, we will send a confirmation email.

Shipping Time:
This refers to the duration from warehouse/manufacturers to the final destination. After processing, items typically arrive within 2 - 14 business days (excluding weekends and holidays). Delays may occur due to various factors.

Shipment Confirmation & Order Tracking:
Upon shipping, you will receive a Shipment Confirmation email with active tracking numbers within 24 hours.

Checking Order Status:
You can check order status using the provided tracking number, with tracking information usually available within 48 hours.

Refunds, Returns, and Exchanges:
In case of damaged items, contact us immediately with relevant details for resolution. Customers are responsible for return shipping costs, and shipping fees are non-refundable.

Customs, Duties, and Taxes:
Customers are responsible for any customs, duties, or taxes applied to their orders post-shipping.

Damages:
For manufacturer defects or damaged products, contact us to file a claim. Keep packaging materials and damaged goods for claim processing. While we are not liable for shipping-related damages, we'll assist in finding a satisfactory solution.

For more information contact info@ilovemyhoneypot.com or ilovemyhoneypot@gmail.com